Postcards tagged: Behind the Scenes
The first thing Esther did when inspecting a room was turn on HGTV. To ensure the remote worked.
I was grateful when the most senior member of the team grunted to break the silence. Only to pick up her clipboard and walk out of the meeting.
Holly has her first experience with a guest harrassing a housekeeper. When management refuses to help, she takes matters into her own hands.
Suggestive gestures, conversations, and unwelcome physical advances were grounds for discipline, and even dismissal. But everyone would look the other way when these behaviors were exhibited by paying guests.
In her continuing adventures, our heroine gets demoted from bathroom duty and laughed at when she tries to make a bed.
In hotel school, you learn that the best service you can offer to your guests is when you are invisible. I didn’t realize that the invisibility would extend to the back of the house as well.
With my diploma in hand and my new job offer, nothing could dampen my spirits. Not even housekeeping. I shared the news with my mom. “Housekeeping, huh?” she said. “When’s the last time you made your bed?”